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Roy Trevor Reviews

How we’ve helped our clients move

Rated 5 out of 5
Eleanor O. profile picture
Eleanor O.
4 weeks ago
I've lost count but I think it's around SEVEN moves that RT has moved either me or an immediate family member over the last 16 years. To a man each member of their moving team is not just efficient and 'can-do', but they are also really lovely, friendly, courteous chaps. Yes moving is stressful, but knowing that RT are going to manage the process makes it much more bearable.

The company has had the same team member for literally decades - always in-house crew and never subcontracted. THANK YOU ROY TREVOR FOR YET ANOTHER FABULOUS MOVING EXPERIENCE
Stephen H profile picture
Stephen H
2 months ago
A lovely family-run business with genuinely friendly and helpful staff. The pricing was very reasonable and everything worked smoothly overall. Pleased they could do the upright piano as well and handled it very well.

Only a couple of things were damaged, which is much better than previous moves with other companies. This was handled quickly and professionally.

The packing service was excellent—they covered mattresses and sofas very well, took great care with fragile items, and reassembled beds efficiently.
Lorraine S. profile picture
Lorraine S.
4 months ago
Used Roy Trevor recently to move our personal effects from Lancashire to southern Spain. We can highly recommend their services, primarily dealt with Robert and he was absolutely fantastic, everything from initial enquiry to final delivery was 100%+++. Nothing was too much trouble, communication was perfect, everything discussed, promised, agreed and implemented wasn't deviated from and at all times we had total confidence that everything would work out as expected. Drivers collecting in UK were really helpful and friendly, delivery drivers in Spain similarly. Our daughter will be relocating to Spain at some point in the near future and she will also use them based on our experience, cannot recommend/praise them highly enough. Thank you everyone.
Jo R profile picture
Jo R
8 months ago
I would like to thank you for your help in making the arrangements for my move from Cheshire to Oxfordshire as it all went very smoothly.

I am especially grateful to the Roy Trevor super-heroes, Stuart, Alex and Eamon, who not only worked incredibly hard but also provided an outstanding service.

If I could award a prize, it would go to Stuart for his team leadership, logistical planning, and exceptional customer support, making the move a less stressful experience for me.

Please pass on my appreciation to the team.
Sheila W. profile picture
Sheila W.
9 months ago
Have used Roy Trevor for removals a few times and everyone has always been polite and professional. This time we had a great bunch of guys, James, Pete and Andy and they worked so hard. Thanks so much 👍🏻
Steven H. profile picture
Steven H.
10 months ago
I recently needed to clear my loft room a short notice due to an extension imminently starting on my house. Ben dealt with my request quickly and efficiently and arranged the removal within 2 days. Nothing was packed and the place was a mess but Shaun, Andy and Tom took care of everything. They wrapped and boxed all my goods, removed shelves and TV brackets etc from the walls, and put all my clothes in boxed hangers. I cannot explain how much stress this removed and could not rcommend Roy Trever enough. This is the 3rd time I've used them and its an A+ service everytime!
J profile picture
J
10 months ago
Overall the move went ok minus damaged items. Communication has been quite poor.

2 months of chasing post move.

Was originally advised by customer service rep that I would need to pay a deposit to get boxes to pack and that secured my mov3 and fee. It took 10 months for my chain to complete which then Roy Trevors charged an additional premium regardless of what I was told over the phone and invited to read my terms and conditions, I explained what I was told and that they would listen to call, investigate and get back to me they never did. With move impending I had no choice.

Items were damaged after delivery, was initially told these werent covered, when infact within the T&C they are to £40 per item.

Sent multiple emails with no responses which I believe is quite unprofessional regarding compensation for damaged items within their T&C.

Had to call today to finally get an update.

And lastly the floor in my previous property on move out was badly damaged by removals team, photographed but cant even be bothered to waste any more time.

Wont be my first choice if I move again not very happy with the overall experience.

Peter Elton

Thanks for a painless experience. My complicated delivery schedule to multiple destinations was executed without a hitch. Ben and his team did a great job.

Katie

Highly recommended Roy Trevor Removals were excellent from start to finish. The whole team we encountered were friendly and professional. Diane was fast to get back to us every time we were in touch (very useful when you are needing information quickly and to secure removal dates) about availability and services. Neil did a very thorough and professional initial assessment of our property. Boxes were dropped off for us to start our packing as soon as we requested them. The team who helped us move (Steve, Keith and Carl) were punctual, hard working, friendly and efficient. They were very organised and knew exactly what they were doing, and we felt we were in very safe hands, which is exactly what you want at a stressful time of moving. We were amazed at how fast they were able to unload our things and set everything up just where we wanted it in our new property. Whilst at the same time taking great care with all our things. It made that part of the process so much easier and smoother than we’d imagined. I would recommend Roy Trevor Removals to anyone moving home because we had a very positive experience and wouldn’t hesitate to use them again in future.

A Smith’s Fun Entertainment

Absolutely great from start to end. All our house was loaded into their vans (took 2 days) stored for 7 weeks and unloaded at the other end (another 2 days). Not an item broken, damaged or lost. Cannot fault.

Gregor & Emma

Very professional and accommodating. Nothing too much trouble. Would highly recommend.

Elaine Roy

Excellent removal service from start to finish! All staff at Roy Trevor are professional and helpful and very friendly. From the minute I contacted them for a quote until they had moved us into our new home we felt well supported and looked after. I would recommend them to anyone looking at removal services.

Laura Billington

Absolutely faultless move for me and my family. Lovely staff who were well mannered, respectful and experts at what they do. Went so smoothly and not a box out of place. Would definitely use them again.

Mark Robertson

These guys were absolutely fantastic. This was a commercial move of a professional practice in Manchester, with over 100 employees. Nothing was too much trouble, they moved office furniture and moved it again until it was in the right place. All the lads were clearly professional and experienced at their job. I cannot recommend this firm strongly enough. Ben, the owner was great to deal with. I can only imagine the negative feedback below is from a competitor, who fails to compete (and is barely literate). Mark Robertson, Managing Partner, UHY Hacker Young LLP, Chartered Accountants.

Janet Miller

We used Roy Trevor to move our belongings from Liverpool to Competa in Spain. They were excellent at both ends and sent the same chap with each team, James, so that we felt assured we were being looked after. I cannot fault the professionalism and flexibility of the company.

M Fairhurst

Positive: Value Great service from initial enquiry through to saying goodbye. We used the cost indicator tool on the website followed by a survey visit. Opting for the full packing service (it costs less than you think!) was a very good idea. 2 very courteous and hard working guys to pack and partially load the day before moving, followed by 2 extra guys the following day for the move itself. Very impressed with the service and attention to detail received, and more than happy to recommend to anyone in need of a professional removals service. Going the extra mile seemed to be standard practice for the crew which made a great change compared to a previous company which we have used.

Make your move quick, easy and painless - hire a professional removal company today.

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